


On June 14th, I called TXU again at 900am. I was transferred to the residential department quickly because I knew who to ask for. Unfortunately, I got a new person. I had to fill out a NEW form for the umpteeth time. I know that Jack had filled out 3 permits and I had done it twice the week before. Now I had to do it again. I did not yell but I gritted my teeth through the conversation. Now the person says that in order to connect the service they will be charging us $270 for doing this service. I yelled at her at this point. She said that this was a fee that they charged for establishing new customers. I told her I had been a customer for 18 years and she said “not at this address”. I finally made it through the process AGAIN with her and told her no city inspection was needed when she told me they had to have it. She then said “it will be 7-10 days before we can do this service for you”. I finished with her at 1000am and promptly called Mr. Lowe. He told me that this was stupid and that we would not have to pay the $270 because we are established customers with the TXU company. He also said that he was again told that this project was done. I am to call him in the morning if something has not been done by then. The Electrical saga continues.