Lynne's Rant

On June 7^th, Jack asked if I could possibly call TXU and see if they could update us on the status of our electrical service since we were almost done with the house. I called them at about 1030 in the morning and got my FIRST customer service person. I explained to this person that I had paid my $12000 over 6 weeks ago and still did not have service. He told me that I would have to apply for a permit that would put the work order into action. I explained to him that my builder had already done this three times. He said that I would have to do it again. SO we started the process and about 2 minutes into that I was disconnected from him. I called back asking for the worker by name only to be told that they could not connect me personally to that person. SO I started all over again with the SECOND person. Midway through my explanation they disconnected me AGAIN. I was now into the not so nice mode and highly frustrated. I called for the THIRD time and again connected with a new person. This person finally transferred me to the residential connections dept and I started talking to Lela. Lela finally found every permit we had applied for but said it was done wrong. I told her that I wanted to apply for another permit and forget the temporary service just go straight to permanent service. She told me that she could do this but it would 7-10 days before this could happen. I asked if this could happen sooner and she said that it would cost an additional $89 for service to connect it within 24 hours. I disgustedly sighed and said to do it. By this time it is now well after 1200 noon. About 30 minutes later, Lela called me back to say that they could not do this service in the 24 hour period because we have to an inspection from the city of Maypearl because according to their records our house is in the city limits. I lost it at this point and yelled that our house was 5 miles outside the limits and no inspection was needed. She stopped and said ok but it would still be 7-10 days before service could be connected. I then called the man who started this stuff, Mr. Tim Lowe. He is the guy we paid and trusted to get this job done. He had been on vacation and had been told before he left that this was done job. I informed him it was not. I again told him that we needed permanent service and to just forget the temporary service. The next day they connected the TEMPORARY service.

On June 14^th, I called TXU again at 900am. I was transferred to the residential department quickly because I knew who to ask for. Unfortunately, I got a new person. I had to fill out a NEW form for the umpteeth time. I know that Jack had filled out 3 permits and I had done it twice the week before. Now I had to do it again. I did not yell but I gritted my teeth through the conversation. Now the person says that in order to connect the service they will be charging us $270 for doing this service. I yelled at her at this point. She said that this was a fee that they charged for establishing new customers. I told her I had been a customer for 18 years and she said “not at this address”. I finally made it through the process AGAIN with her and told her no city inspection was needed when she told me they had to have it. She then said “it will be 7-10 days before we can do this service for you”. I finished with her at 1000am and promptly called Mr. Lowe. He told me that this was stupid and that we would not have to pay the $270 because we are established customers with the TXU company. He also said that he was again told that this project was done. I am to call him in the morning if something has not been done by then. The Electrical saga continues.